Terms of Service
Last updated: 2 October 2026
Welcome to SealShine.
These Terms of Service govern your use of our website, seal-shine.com, and any purchases made through our online store.
By accessing our website, placing an order or using any part of our services, you agree to these Terms of Service.
Throughout these Terms, “SealShine”, “we”, “us” and “our” refer to the business operating this website.
1. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a purchase agreement, or that you have the permission of a parent or legal guardian where required.
You must not use our products, website or services for any unlawful, fraudulent or unauthorised purpose.
You must not attempt to interfere with, damage, disrupt or compromise the security or operation of our website.
2. Product Information
We aim to present our products as accurately as reasonably possible, including product photographs, colours, dimensions, materials, features, descriptions and pricing.
Colours may appear slightly different depending on your device, screen settings, lighting conditions or photography.
Measurements are provided as a guide and minor manufacturing variations may occur.
Product images may contain styling, props or accessories that are not included unless specifically stated in the product description.
Nothing in this section limits your rights where a product is materially different from its description or otherwise fails to meet a consumer guarantee under Australian Consumer Law.
3. Product Availability
All products are subject to availability.
Adding an item to your cart does not reserve that item.
Occasionally, a product may become unavailable after an order has been placed.
If we are unable to supply an item you have purchased, we will contact you and provide an appropriate solution, which may include a replacement, alternative option or refund.
4. Orders
Submitting an order through our website constitutes an offer to purchase the selected products.
We reserve the right to accept, hold, cancel or decline an order where reasonably necessary, including where:
- payment cannot be authorised;
- a product is unavailable;
- incorrect information has been supplied;
- we reasonably suspect fraud, misuse or unauthorised payment activity;
- there is an obvious pricing, technical or website error.
When an order is accepted, you will normally receive an order confirmation by email.
An order is not considered dispatched until it has entered fulfilment and has been handed to the relevant carrier.
5. Pricing
All prices displayed on the Australian SealShine store are in Australian Dollars (AUD) unless stated otherwise.
We aim to ensure all pricing displayed on our website is accurate.
Where multiple prices, discounts or promotional savings are shown, we take reasonable steps to ensure those representations are genuine and not misleading.
Pricing errors
If an obvious pricing or technical error occurs, we may contact you before fulfilment.
Where appropriate, you may be given the option to:
- proceed at the correct price; or
- cancel the affected item or order and receive a refund.
We will not use this provision to avoid genuine advertised prices or any obligation imposed by law.
6. Compare-At Prices, Sales and Promotions
From time to time, SealShine may display promotional pricing, sale pricing, compare-at pricing, percentage savings or limited-time offers.
Any higher reference price or crossed-out price is intended to represent a genuine pricing basis and must not create a misleading impression about the saving being offered.
Promotional prices may change from time to time and may apply only during the advertised promotional period.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Orders may be subject to fraud screening or payment verification.
We do not guarantee that every payment attempt will be authorised.
Payment providers may apply their own terms, conditions and security procedures.
Your payment information is processed through the payment providers made available through our checkout.
8. Discounts and Promotional Codes
Promotional codes may be subject to conditions including:
- minimum spend requirements;
- eligible products;
- expiry dates;
- usage limits;
- customer eligibility;
- exclusions;
- restrictions on combining offers.
Unless expressly stated otherwise, promotional codes and discounts may not be combined.
We reserve the right to cancel or correct a promotion where there is a genuine technical error, misuse, fraud or unauthorised distribution.
Nothing in this section permits SealShine to misrepresent a promotion, price or advertised saving.
9. Free Gifts and Promotional Bonuses
From time to time, SealShine may offer complimentary gifts, bonus products or promotional extras with qualifying orders.
Eligibility may depend on factors such as order value, product quantity, specific products or the promotional period.
Free gifts and promotional bonuses:
- are subject to availability;
- have no cash redemption value;
- cannot be exchanged for cash;
- may be substituted with an item of reasonably comparable value where necessary.
If a qualifying order is partially or fully returned and the remaining order no longer meets the requirements of the promotion, we may require the complimentary gift to be returned unused where permitted by law.
This does not affect any rights you may have under Australian Consumer Law.
10. Free Shipping Offers
Where advertised, free shipping applies subject to the stated minimum spend, destination and eligibility requirements.
Free shipping promotions generally apply to eligible standard Australian delivery areas unless otherwise stated.
Remote, regional or extended delivery areas may attract an additional carrier surcharge even where an order otherwise qualifies for free shipping.
Any applicable remote area surcharge is separate from the standard shipping charge and is based on the delivery location and the carrier’s classification of that postcode or address.
Where a remote area surcharge applies and cannot be calculated automatically at checkout, we may contact you before dispatch.
You will then have the option to:
- pay the additional delivery surcharge; or
- cancel the affected order for a refund if you do not wish to proceed.
We will not dispatch an order subject to an unexpected additional remote area fee without first notifying you.
11. Remote Area Delivery Surcharges
Some delivery addresses may be classified by our shipping carriers as remote, regional, rural or extended delivery areas.
These locations may incur additional delivery costs that are outside our standard shipping rates.
The amount of any additional fee depends on the carrier, destination, parcel size, parcel weight and delivery postcode.
Where reasonably possible, any additional delivery charge will be shown during checkout.
If the surcharge is only identified after the order has been placed, our customer care team will contact you before dispatch.
No additional remote area fee will be charged without your knowledge.
If you do not wish to pay an applicable remote area surcharge, you may cancel the affected order before dispatch and receive a refund.
12. Order Changes and Cancellations
We aim to process orders as quickly as possible.
If you wish to change or cancel an order, please contact us as soon as possible at:
We cannot guarantee that changes or cancellations can be made once an order has entered fulfilment.
If cancellation is no longer possible, eligible products may be returned in accordance with our Return & Refund Policy.
13. Shipping and Delivery
Shipping timeframes displayed on our website are estimates unless expressly stated otherwise.
Delivery times may be affected by factors outside our direct control, including carrier delays, weather, peak trading periods, customs processes, remote locations and incorrect or incomplete delivery information.
Customers are responsible for providing an accurate and complete delivery address.
Shipping, tracking, delivery delays, incorrect addresses, unsuccessful delivery attempts and related matters are further governed by our Shipping Policy.
Nothing in these Terms limits any rights you may have where goods are not supplied within a reasonable period.
14. Returns and Refunds
Returns are governed by our Return & Refund Policy.
Our voluntary change-of-mind policy allows eligible return requests to be made within 30 days of receiving your order, subject to the conditions stated in that policy.
This voluntary return period is separate from your statutory rights.
The 30-day timeframe does not restrict or replace any rights relating to goods that are faulty, damaged, unsafe, incorrectly described or otherwise fail to comply with a consumer guarantee under Australian Consumer Law.
15. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law where that law applies.
Nothing in these Terms of Service is intended to exclude, restrict or modify any statutory right, consumer guarantee or remedy that cannot legally be excluded.
Where Australian Consumer Law provides you with a right or remedy, these Terms are to be read subject to that right or remedy. Remote Area Delivery
Some regional, rural and remote Australian addresses may attract an additional carrier surcharge. Where possible, this will be shown at checkout. If an additional remote area fee is identified after your order has been placed, we’ll always contact you before dispatch. You can choose to pay the additional delivery fee or cancel the affected order for a refund. We will never charge an unexpected remote area surcharge without letting you know first.
16. Product Use and Care
Customers should follow any instructions, care guidance or usage recommendations supplied with a SealShine product or displayed on our website.
Where appropriate, we recommend testing cleaning products or tools on a small, inconspicuous area before broader use.
Results may vary depending on the surface, condition, cleaning method, product care and type of dirt or residue.
SealShine is not responsible for damage caused by misuse, use contrary to supplied instructions or use on unsuitable surfaces, except where liability cannot lawfully be excluded.
17. Intellectual Property
All content appearing on the SealShine website, including where owned or licensed by us, may include:
- the SealShine name;
- logos;
- product photography;
- graphics;
- product descriptions;
- layouts;
- videos;
- written content;
- design elements;
- marketing materials.
This content is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, commercially exploit or use our protected content without permission, except where permitted by law.
18. Customer Content and Reviews
If you submit reviews, photographs, videos, comments or other content to SealShine, you confirm that:
- the content is yours or you have permission to use it;
- it does not infringe another person’s rights;
- it is not unlawful, defamatory, fraudulent or misleading.
Where you provide permission for SealShine to use your content for marketing, advertising or website purposes, we may use it only in accordance with the permission or consent obtained.
We do not intentionally publish false customer testimonials or knowingly present marketing copy as genuine customer feedback.
19. Prohibited Use
You must not use our website or services:
- for unlawful activity;
- to submit fraudulent orders;
- to impersonate another person;
- to interfere with website security;
- to introduce malware or malicious code;
- to scrape or commercially reproduce protected content without permission;
- to abuse discounts, promotions or referral offers;
- to engage in unauthorised payment activity.
20. Fraudulent or High-Risk Transactions
We reserve the right to review, hold or cancel an order where there are reasonable grounds to suspect:
- payment fraud;
- identity misuse;
- promotion abuse;
- unauthorised payment activity;
- unusually high-risk transactions;
- fraudulent chargeback activity.
Where an order is cancelled, any funds that must be returned will be refunded in accordance with applicable law and payment-provider procedures.
21. Third-Party Services
Our website may use third-party services including:
- Shopify;
- payment processors;
- shipping carriers;
- analytics providers;
- marketing platforms;
- social media platforms.
These third parties may operate under their own terms and privacy policies.
We are not responsible for independent third-party websites simply because they are linked from our website.
22. Website Availability
We aim to keep the SealShine website available, accurate and secure.
However, we cannot guarantee uninterrupted or error-free access.
We may occasionally:
- perform maintenance;
- update functionality;
- change website content;
- correct errors;
- temporarily suspend parts of the website.
23. Limitation of Liability
To the maximum extent permitted by law, SealShine will not be liable for indirect or consequential loss arising solely from the use of our website where such liability may lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, statutory right or remedy that cannot legally be excluded under Australian Consumer Law or other applicable legislation.
24. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website, operational processes or applicable law.
The latest version will be published on this page together with the updated revision date.
Changes will apply prospectively where required by law.
25. Governing Law
These Terms are governed by the applicable laws of Australia and, where relevant, the laws of the Australian State or Territory in which the business operating SealShine is established.
Nothing in this clause limits any mandatory jurisdiction, consumer protection or statutory rights that apply to you.
26. Contact
If you have any questions about these Terms, your order, shipping or our policies, please contact:
SealShine
Email: support@seal-shine.com
Business name: Future E-commerce
Website: seal-shine.com